Our booking terms, in plain English
Last updated October 2026
These terms are between you and Wild Ceylon Tours ("Wild Ceylon", "we", "us"). Our address is New Town Road, Udawalawe, Sabaragamuwa 70190, Sri Lanka.
1. How booking works
You plan your day on our website and send it to us on WhatsApp or by email. That message is a request, not a booking. Your booking is confirmed when we reply to confirm the date, pickup time, vehicles and final price.
2. Prices and estimates
The price shown in our planner is an estimate. It includes your private car or van with driver, your private safari jeep and park tickets. When we reply, we confirm your final price. Once confirmed, it only changes if your plan changes (for example a different date, more people, another park, or a full day instead of a half day) or if the park authorities change their fees before your trip, in which case we'll tell you straight away. Prices are shown in US dollars.
Not included: meals, drinks, tips, entry tickets at any stops on the way, your hotel on a trip over more than one day, and optional extras you choose on the day.
3. Paying
No deposit. Pay your driver on the day in cash, in Sri Lankan rupees or US dollars. On a trip over more than one day, you pay for the whole trip on the first day. If you'd prefer another way to pay, ask us when we confirm your booking. We will never ask for card details on WhatsApp or by email.
4. Changes and cancellations
You can change or cancel your booking free of charge up to 48 hours before your pickup time. Just message us. Changes within 48 hours of pickup depend on availability, but we'll always do our best to help. If you need to cancel later than that, there's still nothing to pay, because you don't pay anything before your trip starts, but please tell us as soon as you can so we can release your driver and jeep.
On a trip over more than one day, you can also cancel a later day once your trip has started: tell us as soon as you can, and we'll refund what you paid for that day in full.
5. On the day
The evening before your trip, we'll send you your driver's name and phone number. You can contact them directly, even for a very early pickup.
6. Park closures, weather and delays
- Parks are managed by the Department of Wildlife Conservation, which can close them at short notice (for example Yala's dry-season closure, which happens most years, or after heavy rain). If your park is closed, we'll offer another park or another date, or cancel without charge, and if you've already paid for that day, we refund it in full.
- Safaris usually go ahead in light rain. If the park authorities stop drives because of the weather, you pay nothing for that day, and if you've already paid for it, we refund it in full.
- Timings are estimates. Traffic, roadworks and animals on the road happen. Your driver will keep you updated and do their best to keep to plan.
- Flight delays: tell us your flight number and we'll adjust your airport pickup. If a late landing means we can't reach the park in time for your safari, we'll suggest another plan. If it doesn't suit you, you pay nothing for that day, and if you've already paid for it, we refund it in full.
7. Wildlife
These are wild animals in their own home. We can tell you what you're likely to see, but we can't guarantee any sighting, and no refund is due if a particular animal doesn't appear.
8. Safety and park rules
- Stay inside the jeep and follow your safari driver's instructions and the park rules at all times.
- No feeding animals, no littering, no loud music, and no drones without a permit.
- For everyone's safety, your driver may end or change a drive if conditions become unsafe or park rules are broken.
- Please tell us about any medical conditions, mobility needs or very young children when you book, so we can plan the right vehicle and pace.
9. Our responsibility
We work only with licensed drivers and registered safari jeeps and take care in planning your day. Apart from the refunds in sections 4 and 6, we're not responsible for losses caused by events outside our control, such as park closures, extreme weather, road closures or government restrictions. We recommend travel insurance that covers activities like safaris.
10. Your details
We use the details you send only to plan and run your trip. See our privacy notice.
11. Questions
Message us on WhatsApp (+94 719 55 77 00) or email hello@